Installing WORDsearch 8

Do I need to have WORDsearch 5 or Bible Explorer or WORDsearch 7 installed before I install WORDsearch 8?

No. You can. It won't hurt. But it's not necessary. WORDsearch 8 can be a stand-alone program.

 

Will WORDsearch 8 replace my WORDsearch 7 program?

No, WORDsearch 8 is a separate program and will be installed a different location on your hard disk. However, WS8 will merge with your WORDsearch 7 program and use important WS7 files and even the existing WS7 library. So, DO NOT uninstall WORDsearch 7 after installing WORDsearch 8.

 

Can I remove WORDsearch 7 after I install WORDsearch 8?

Why did I receive all these CDs with the WORDsearch 8 upgrade? And what do I do with them?

If you received a WS8 Basic Edition CD, that CD contains the WORDsearch 8 program. Install it to get WS8 up and running.
 

The additional CDs are most likely “eBOOK LIBRARY CDs or our new eBOOK LIBRARY DVD. They contain all our books and are used to install your books after you have unlocked your books.
 

After installing the WORDsearch 8 Basic Edition CD, if you are missing any books, you may need to unlock your purchased books then use your eBOOK LIBRARY CDs or our new eBOOK LIBRARY DVD to install your books.

To unlock and install your books, see the section above called Unlocking Purchased Books and Installing the Books.

If you are still missing books after scanning all your eBook Library CDs or the new Library DVD, try installing your missing books from the internet. If you are still missing books, please call our Customer Service Department at 1-800-888-9898 from 9:00 AM CST to 10:00 PM CST Monday through Friday.

When I try to install books from the eBook library CDs, I get a message, "No books were installed from this disk, please insert another CD or press the Done Button."

If you get this message, it could mean that none of your missing books were on that particular eBook library CD and you need to continue the process by inserting another library CD.
 

Insert the another eBook library CD and wait about 30 seconds for your computer to recognize the CD and try again.

This message could also mean that the Missing Book Installer program is scanning the wrong drive. Change the "D:" in the Book installer dialog window if your CD drive is not the “D:” drive. Click Search.

Why do some of my books have red question marks by them?

This red question mark means that the book is unlocked, WORDsearch knows you own it, but the book has not yet been installed. (It is missing.) Follow the steps below to install the missing book(s):

1. Click on one of your books with a red question mark next to it.
2. When the Missing Book Installer program window appears, click on "Install all missing books" and click on "Install from CD" or “Install from Internet.”
   1. If you clicked on "Install from CD ", the Book Installer window will appear. At his point, insert an eBook library CD or our new eBook Library DVD and click on the button "Begin Searching" to begin the install process. The Book Installer program will scan your library CD for the books you own and install them. You will be prompted to insert another eBook library CD if needed.
   2. If you clicked on "Install from Internet", a window will appear with a list of your missing books. Click on the button "Start Downloading" and allow the book(s) to download. After the book(s) download, a prompt will appear telling you your books have been downloaded and asking you if you want to install them - click "Yes" to install the book(s).

 

Errors Starting the Installation:

"Cannot start setup. The setup file may be corrupt or you may have the wrong password. If you downloaded this file, please download a fresh copy. If the file is password protected check your password and try again."

This error occurs when you are trying to start the WORDsearch 8 Setup.exe program you have just downloaded from the internet. It occurs because you have not downloaded the entire Setup.exe file. This file is 9 MBs and you have not downloaded the entire 9 MBs.

Try downloading it again.
Try downloading it during off peak hours.
If needed, try downloading it with your antivirus program disabled. (Please refer to your antivirus program Help program for instructions on disabling your antivirus program.)

If you have exceeded the number of times you can download the WORDsearrch 8 Setup.exe file, please call our Customer Service and Sales Department for a new link. They can be reached by dialing 1-800-888-9898 from 9:00 AM CST till 10:00 PM CST Monday through Friday and Saturday afternoons.

Installation Errors:

"The feature you are trying to use is on a network resource that is unavailable. Click on OK to try again or enter an alternate path to a folder containing the installation package setup msi."

"The file C:Documents and Settingsownerlocaltempmia1 is not a valid installation package for the product WORDsearch 7 Basic edition Try to find the installation package setup msi in a folder from which you can install WS7 basic edition."

This message is not a critical error and can be ignored. Click on OK or Close or Cancel to remove the message and start the WORDsearch 8 program.

You do not need to reboot your computer. Just look for the WS8 icon in the Start | All programs (or Programs) menu and click on it to start it back up again. Follow the information on the screens to complete the installation.

WORDsearch 8 Unlock Steps

 

How do I unlock the new books I purchased with WS8?

If you purchased additional books when you ordered the WS8 upgrade and have Internet access, check your invoice for your account number and password under Installation and Unlock Instructions. Once you have these numbers, follow the steps below:

1. Connect to the Internet
2. Click on the Help menu in the WS7 program
3. Click Unlock Purchased Books.
4. In the appropriate boxes, type the account number and password provided on your invoice.
5. Click Next and it will give you a list of what has been unlocked.

NOTE: If you do not have Internet access, you will need to call us at 1-800-888-9898 to unlock after installing the program.

Why do I need an Internet Connection for WORDsearch 8?

WS8 has many options that take advantage of the Internet. For example, you can update your program by doing a Smart Update, purchase and unlock books, and join our Discussion Groups to discuss WS8 and other issues with other WS8 users.

How do I set up my Internet Connection for WORDsearch 8?

 

When do I update the WORDsearch 8 Program?

Once a day, WS8 will try to connect to the Internet to check to see if there is a newer version available. If it connects and finds that there is a newer version, you will get a window that says "Update available". We recommend that you click "Yes, begin downloading".

If you want to manually check for updates, click on the Help menu in the program and select Check for program Updates.

What do I do when I get the message: "The WORDsearch server appears to be offline. Please try again."?

This message means that your computer cannot connect to our server.
Make sure you are connected to the internet. If you are connected to the internet, close WORDsearch 8 and try disabling your internet protection, anti virus scanner and/or your firewall program.

Most of these internet protection, anti virus scanner and/or your firewall programs, have an icon in the system tray (in the lower right corner of your screen next to the time). Right click on the icon and choose Disable or Open the programs Control Center and disable the anti virus scanner and/or your firewall there. Then, open WORDsearch 8 and try again.

If you experience any other problems or error messages updating WORDsearch 8, visit our WS8 FAQ web site for common errors and their resolutions. If you still need help, please call our Technical Support Department at 512-835-6900.

STEP Compatibility

 

Is WORDsearch 8 STEP compatible?

No, WORDsearch 8 will not read STEP books. CROSS, our new technology for documents is based on XML and other more recent standards. STEP was based on an old technology called rich text format (RTF). The benefits of CROSS include improved presentation and searching of Greek and Hebrew and other languages.

What about the STEP books I had in WORDsearch 5?

As part of the upgrade, WS8 will convert all STEP books bought from us. We are offering a deep discount on the CROSS version of STEP books from other STEP publishers that we currently sell. See the question below titled: How do I get the discount on books from other publishers?

Will WORDsearch 8 read STEP books from Parsons (QuickVerse), Ages, Zondervan, and Loizeaux?

No, WORDsearch 8 will not read any STEP books. However, we are offering a deep discount on the CROSS version of STEP books from other STEP publishers that we currently sell. See the following question (How do I get the discount ...).

Does WORDsearch plan to add a STEP reader to WORDsearch 8?

No, we do not plan to add a STEP reader to WORDsearch 8.

Conversion of WORDsearch 5 Data

 

How does the conversion of WORDsearch 5 books work?

During the installation of WORDsearch 8, it will run a WS8 Import program to search for data you had in WORDsearch 5 and import it into WORDsearch 8. The program scans the hard drive for STEP books purchased from WORDsearch and their unlock keys. It will make a list of these books and unlock them in WORDsearch 7.

What if I had WORDsearch 5 but it is no longer on my hard drive?

Call our Customer Service at 1-800-888-9898 to unlock your WS5 books in WORDsearch 8.

Can I read my WS5 desktops, personal commentary and personal topics in WORDsearch 8?

The WORDsearch 8 import program will search for these WS5 files and it will convert the data for WORDsearch 7. The personal topics will show up under My Documents in the WS7 library. Your personal commentary and the Ref lists and Desktop Notes from your Desktops will show up under My Verse lists in the WS7 library.

More WORDsearch 8 Frequently Asked Questions

 

Where are my books? How do I open my books? Where is the Library Window?

The old Library Window has been replaced with the Resources Window and normally, the Resources Window is hidden.

To make the Resources Window appear and show you all your books, you must move your mouse pointer to the left hand side of the program – over the word RESOURCES. Mousing over the word RESOURCES will make it slide open. There you will find the section called Library and under it, your books.

What if some of my books are missing in WS8?

Make sure you have opened the Resources window and can see the Library section. If you have examined the folders and books in the Library section and feel you are missing books, go through the Reunlock Purchased Books process. If you already have done this, call our Customer Service at 1-800-888-9898.

Registering WORDsearch 8

 

How do I register my WORDsearch 8 software?

After installation, the program offers you a chance to register. If you decline, it will continue to ask you until you do register. You can register by clicking on the Help menu in WS8 and selecting Register WORDsearch. You can register online or call our Customer Service at 1-800-888-9898 to register.

Errors Starting WORDsearch 8

 

"Booklist File is Missing"

This error occurs when you have uninstalled WORDsearch 7 after installing WORDsearch 8.

The fix is to reinstall WORDsearch 8 and unlock your books again.

When WORDsearch 8 was installed, it detected WORDsearch 7 and attached itself to various critical files in the WORDsearch 7 program. When WORDsearch 7 was uninstalled, the critical files that WORDsearch 8 needs to start up (such as the Booklist file) are gone thus causing the error and inability to start WS8.

Again, the fix is to reinstall WORDsearch 8 and unlock your books.

Duplicate Book Error Starting WORDsearch 8

Starting the WORDsearch 8 program produces a small window stating you have a duplicate book and lists the title of the book.

To address the duplicate book error messages, try the following

1. Examine each error message
2. Write down the book in the error message
3. Delete that book from your hard drive
4. Reinstall that book

To find the books on your hard drive, so that you can delete it, follow the steps below.

1. Enter the WORDsearch 8 library
2. Click on Help
3. Click on About
4. Click on the Support Info link at the bottom of the About window. (This will open a new window called Support Information.)
5. In the Support Information window, look along the left hand side for "Library" then click on the link to the right of it. (Clicking on this link will open a window revealing all your books.)
6. Look for the book that appears in the duplicate book error message and delete it.
7. Shut down and restart WORDsearch 7 to verify if you have resolved the error(s).
8. Reinstall the book(s) by clicking on the red question mark that appears next to the book(s) in the WORDsearch 7 library window.

 

Instant Verse Study gets RunTime error ( Run Time )

Unable to Change the Documents Path in the WORDsearch 8 Settings Window.

If you are trying to to change the location from where your My Documents documents are being loaded from, you will notice that clicking on this button does nothing.

We are aware of this issue. Currently, this feature is disabled - it is not active.

When this feature becomes active, it will become active by downloading the WORDsearch update. So, keep downloading the WORDsearch 8 updates whenever they become available.

Cannot Copy Paste Text from a Book.

When trying to copy text from a book, you see the following message.

Information: The text has been copied however, this version of the book does not support the citation style that you have selected. You can download an updated a copy of the book by right clicking it's title in the library windiow and choosing "Update book ... "

Updating the book is the resolution. We are replacing books on our book server with updated versions of books that do not produce this error message. However, if you have updated the book and still get the error message, that means we have still not fixed and uploaded the book. Please try updating the book again on another day.

The Pages of Strong's Talking Greek and Hebrew Talking Dictionary and Concordance are blank. Pages and section of Adam Clark's Commentary are blank. Pages, mouse over windows and pop up windows w/ Hebrew characters are blank.

This problem may have started after installing WS8 and does not exist in WORDsearch 7.

We are aware of this issue and are currently researching it. When the fix is ready, it will be installed by downloading the WORDsearch update. So, keep downloading the WORDsearch 8 updates whenever they become available.

I have installed WORDsearch 8. Can I uninstall WORDsearch 7 now?

No. When WORDsearch 8 was installed, it sniffed out, detected and attached itself to important WORDsearch 7 program files, library books and documents. If you remove WORDsearch 7, the critical files that WORDsearch 8 needs to start up and give you access to your library will be cut off causing problems, errors and the inability to start WS8.

Zipscript Problems

 

Zipscript Hangs at "One moment please ... Zipscript is loading ... " Takes a long time to load.

After installing WORDsearch 8, you may notice Zipscript taking a long time to load. We are aware of this issue and are working to improve this. When the fix is ready, it will be installed by downloading the WORDsearch update. So, keep downloading the WORDsearch 8 updates whenever they become available.

In the meantime, you can do 2 things:

You can sit and wait to let Zipscript load completely.

You can stop Zipscript from loading when your computer starts and start it manually when you want to use it.

How To Stop Zipscript from Starting When You Start Your Computer: